Unable to Install or Uninstall

[nawarren 83]

Hello,Recently I bought a new computer with Windows XP 64 Bit. I installed FS2004 and PMDG B747-400 Version 1.02. All worked fine. I bought the B747-400F update as soon as it was out, however when I go to install it it says I must have Version 1.10 of B747-400 installed. No problem I say and install the Version 1.10 patch. This is where it all goes wrong, I get an error message during the install (not in front of computer so not sure exactly what it says, something about a string.. and cab.. error!!). Fine I say, will try an uninstall and reinstall. I go to control panel, add remove programs, click on PMDG B747-400. Remove, runs the install and exactly the same error message.Sorry its so long winded, but 1: How do i uninstall and reinstall and 2:Can I install the cargo version under 64 Bit Xp.Many thanks in advance.Please help...I wana Fly freight....CheersNeil

[Guest Groundcrew]

Neil,Have you tried the removal tool for the NG? I'm not sure but I think it removes all PMDG files so you can reinstall.Andyhttp://online.vatsimindicators.net/891483/402.pnghttp://www.precisionmanuals.com/images/forum/ng_driver.jpghttp://www.precisionmanuals.com/images/forum/747400.jpgSemper en excretum, solo profundum variat!

[vscimone 16]

Neil,I believe that there is a workaround for WindowsXP64.Please contact PMDG customer support support@precisionmanuals.com and we will do our best to assist you.Thank you for your purchase, and our apologies for any inconvenience.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

[nawarren 83]

Hi Guys,Thanks very much for your replies. I have emailed support. Many thanks againCheersNeil