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Black Screen problem of PMDG 747-400

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I purchased PMDG747-400 29/12/2006.But I can't play PMDG747-400 until now,because black screen of all displays in the cockpitsuch as PFD, ND..So I sent e-mails to [email protected] many times from 04/01/2007, but there is no reply until this time.Of course, the e-mail has my purchase date and order number.I sent many many e-mails, 04/01/07, 06/01/07,10/01/07. When 10/01/07, I think the server of my e-mailcould have some problem. I used another sending e-mail address.but I get no answer.In site of PMDG, it will take maximum 48 hours for tecnical service. I need help. I purchased PMDG 747-400. But I have aproblem that is a kind of typical problem.I sent many many e-mails to PMDG, but they don'tgive me no reply.If PMDG's men read this,I'm very disappointed because your technical support is too late.my e-mail address : [email protected] date : 29/12/2006my order number : #7***1 (3 digits omitted for protection of hackers)

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