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EK002

Installing PMDG747

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Guys,I have sent three e-mails to support re this problem but have had no response yet and would like to know if anybody else has the problem.I have downloaded the 747 package. I have no problems vailidating the product, but , as soon as I have acceoted the user agreement and click on next I get a warning that "Cannot continue with install - you do no have flight simulator installed". Now obviously it is installed and I have had no problems with any other download. It will not allow me to browse for another instalation path, in fact it then freezes. I click on "OK" but apart from that anoying MS warning ding, it will do nothing else. I cannot even turn the computer off. I have the entire 737 package with no problems and did have the 747 previously with no problems. Any help would be appreciated as I have paid for a product that I can't even intsall let alone use.ThanksKarl

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Guys,Please ignore/delete.Found the answer and downloaded the tool to repair the instalation path.Karl

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Guest jangeurts

Experiencing the same problem, so could someone answer this anyway ; or maybe you, Karl?Thanks in advance....Jan

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Jan,As above. I used the tweakfs tool, which was somewhat easier for me, but then again I am somewhat techno fobe, having grown up without them!!!!!I would just like to add that I still found it very disappointing that I got no reply to my e-mails to PMDG support.Karl

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Karl, did you receive the automated response?


Mike Roth

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Guest Savage

I mailed them 4 times before EVENTUALLY getting one auto responce to my last mail sent last night... Whether I'll get a responce or not, remains to be seen... It seems there's some issues somewhere :(

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Mike,In answer to your question, No. No automated response, no response at all, albeit I haven't checked my mail today. At least if there had been an automated response I would have known it had at least been delivered. Am I expecting too much for PMDG to live up to their 24hours promise?Karl

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If you didn't receive the automated response, then either they aren't getting your emails, or you aren't receiving their response.Try using a different email address to send your email. I would also check your spam folder and make sure it didn't go into there."At least if there had been an automated response I would have known it had at least been delivered."Which is exactly why they have an automated response. If you didn't receive it, that should tell you something."Am I expecting too much for PMDG to live up to their 24hours promise?"If you aren't receiving their emails, or they aren't receiving yours, then yes, you are. :(


Mike Roth

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Well there's nothing in my spam folder and every other e-mail I send is getting to its destination with no problems at all. Karl

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