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Guest ShaneRay

Quick Question about a problem with my order.

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I'm not sure If I'm able to post this question (I read the rules), but thought I'd try to get some feed back (If not, I offer my apologies in advance!)I purchased the 747 the other night. During the transaction, the web page timed out with an error and I clicked on the link to go back. I waited a few minutes to see if any confirmation would come through before I did the transaction again.Well, long story short, I was charged twice for the purchase on my statement.I've just contacted PMDG through my account at their site. But, in the mean time, I'm just curious if I'm going to have a problem (not that I doubt PMDG...but looks like the only proof I have is my statement)?This has never happened to me before online, so I'm a little concerned.Thank you,Shane Raynard

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Dear Shane-if you contacted our support personnel and received an automated email reply then your issue will be resolved within the next day or so. Don't worry.If you haven't received any email reply, check your email spam settings in case our reply got gobbled, or send us another email from a different account (hotmail, yahoo, etc.)

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Thanks :)Robert contacted me earlier and everything is taken care of.Thanks for the ease of doing business, guys :)Now, if I could only find the gas pedal and clutch on this thing....Shane Raynard

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