Losing access to Active sky while installing another program

[greg100o 12]

I have had to install and reinstall Norton Internet Security 2005 several times.Each time I do that I cannot launch Active Sky and have to reinstall it.I suspect this relates to Norton's instructions to delete the contents of the Win XP %temp% folder prior to installing.If Active Sky keeps a link in the temp folder to launch itself what is the name of that link so I can avoid deleting it.Why would a critical link reside in the temp folder?This is the only program so affected.Thanks,Greg

[JSkorna 137]

Hi Greg,Nope, nothing of ours stays in the temp folder. So the uninstall is deleting the shortcut? This is strange.Hope this helps,JimActiveSky Supporthttp://www.hifisim.com/images/as2004proudsupporter.jpg

[greg100o 12]

Actually worse than that it disables the program completely!Oh well, I will just reinstall it no big deal.ThanksGreg

[JSkorna 137]

Greg,But how? Does it remove AS2004 files? Does it cause the shortcut not to work?Here is the general path a shortcut should have:C:FS2004ModulesActiveSky2004AS2004.exeYour path is probably different at the beginning.Hope this helps,JimActiveSky Supporthttp://www.hifisim.com/images/as2004proudsupporter.jpg