February 7, 201016 yr I hope someone can help me.I'm trying to re-install RC on a new installation of Windows 7 Ultimate 64.However, when I paste my key in the registration box and submit, a message appears stating that registration is not responding - then the window closes.Any ideas.Thanks,Dennis
February 7, 201016 yr Commercial Member I hope someone can help me.I'm trying to re-install RC on a new installation of Windows 7 Ultimate 64.However, when I paste my key in the registration box and submit, a message appears stating that registration is not responding - then the window closes.Any ideas.Thanks,Dennisdid you run rc as admin?was there a minus sign on the registration screen? did you include it in your key request?jd JD Read my blog
February 8, 201016 yr Author did you run rc as admin?was there a minus sign on the registration screen? did you include it in your key request?jdHi JD,I tried running it as Admin - Same thing happens.This is my second license, as I had changed some hardware and requested a new one some time ago.The funny thing is, when I look at my original purchase email, there was a minus sign in the original product IDbut when I try to re-install it I don't see the same Product ID.Thanks,Dennis
February 8, 201016 yr Commercial Member Hi JD,I tried running it as Admin - Same thing happens.This is my second license, as I had changed some hardware and requested a new one some time ago.The funny thing is, when I look at my original purchase email, there was a minus sign in the original product IDbut when I try to re-install it I don't see the same Product ID.Thanks,Dennissend me a screen shot of the registration screen, with the new key inserted in the key field, and the product id field clearly visiblejd JD Read my blog
February 9, 201016 yr Author send me a screen shot of the registration screen, with the new key inserted in the key field, and the product id field clearly visiblejdThanks for the help. Problem solved.Dennis
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