Sign in to follow this  
Guest

Virus Question

Recommended Posts

My sister developed a problem with her computer and wondering if it could be virus related.Whenever she tries to open up Internet Explorer v6, a green bar appears at the top of her screen and the computer locks up. The same thing happens whenever she tries to open a document file. She can open up Outlook Express and other applications, but those two locks up her computer.This sounds like some form of virus. However a virus check comes up clean. Any thoughts?Gateway P3 700, 128M RAM Windows 98SE.Brent

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

Brent, sounds to me like she has a corrupted executable that is shared in Windows office. She should probably remove and re-install. That is, if the virus sig files are up to date and still showing now infections.

Share this post


Link to post
Share on other sites

Remove and reinstall IE 6.0 or Windows Office or both?It started after she scanned a picture of a family member. I told her that's what blew up her computer. :(Brent

Share this post


Link to post
Share on other sites

My sister found the problem with her Zone Alarm settings. Everything is working well. I am glad it wasn't the picture of a family member. Brent

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this