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Guest Brent Hebert

FSD Support

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I have previously supported this group in the past, but after the following exchange, that has come to an end. I had problems migrating the FSD Seneca and Cheyenne from 2K2 to FS9 using their migration tool. I noticed on their help forums that there was an alternate method of doing so, other than using it. I then sent the following e-mail to Steve Small:Hi Steve,After reading the support forum, I believe that I may need an alternate method of migrating both the Cheyenne, and the Seneca, over to FS9. The migration tools did not work, even after a re-install of the Cheyenne. Let me know if you will require a copy of my keys as proof of purchase. Thanks in advance.The response?I would be happy to help me, but I do not even know who you are as you don't have the courteousy to even say.How am I supposed to figure this out exactly ... ?.....Steve Smallwww.fsd-international.com(Mistakes and misspelling intact.)Huh? I offered to send this arrogant individual both of my keys to prove that I was a legitimate purchaser of the two products, yet I have no "courteousy." Needless to say, they won't be getting another dime from me, and I no longer care about migrating their planes over to FS9.

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Get used to just this type of treatment when dealing with Steve Small.George Stoddard

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I just had help from Steve on the Seneca. He solved my problem and was very gracious. I sent him an e-mail thanking him and congratulating him on his support. He acknowledged my e-mail with thanks of his own...he couldn't have been nicer. JohnT

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>I just had help from Steve on the Seneca. He solved my>problem and was very gracious. I sent him an e-mail thanking>him and congratulating him on his support. He acknowledged my>e-mail with thanks of his own...he couldn't have been nicer. Congratulations, JohnT.You wouldn't believe the other distasteful and arrogant messages that I've received from him after my original post.It seems that bigun has received the same treatment as I have though.Of course, you didn't say what you had to go through to get that support. Did you have to kneel to him by any chance?

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I am working with Steve right now with some problems and he has been very patient. I would recommend that you do your best to read whatever instructions are available to you first. This would be the best approach. If then you are still having problems Im sure FSD will help.BobG

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Sorry for your issues with FSD, but I had the same problems getting my Seneca and Cheyenne into FS9, I dealt with Tim Dickens and he was very helpful, patient, understanding and able to help me!!!Try not to let a little attitude from Steve give you a sour taste on the whole company, I didn't ;-)Regards, Michaelhttp://mysite.verizon.net/res052cd/mybannercva1.jpgCalVirAir International VAwww.calvirair.comCougar Mountain Helicopters & Aviationwww.cgrmtnhelos.com

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But from what I can see in your post you do not say who you are, neither in the email exchanges nor in your post here. So I guess Steve Small has a valid point, huh?Instead of getting upset and run off complaining (because of your own breach of the commen rules of courtesy) you could simply write a new mail to FSD stating your name and other relevant details.- Oyvind

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Seems to me you have an agenda or you are very thin skinned. You right a slight curt letter and get a slightly curt response and now you want to take your toys home and play with somebody else. Did you get permission from your mother before you wrote you letter.Furthermore whenever I ask for technical support I ALWAYS include my purchase order. That way there is no question to my validity as a paying customer. That way the vendor doesnt have to look up you account. If you dont give your name and you dont supply your order details how in the heck is Steve suppose to know who you are. DOH!Its called respect and courtesy. Please spell check my remarks.Dennis Waggoner

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Ahhh...? His initial email was curt? I sure don't see it that way, but I do see FSD's response that way. If he couldn't tell who he was from his email all he had to say was "Please provide your full name and key code, bla bla bla"Dennis your post makes you look like you didn't get permission from mommy to be using the computer at this time of night ;-)

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Gee I made alot of spelling errors didnt I. I need to study harder in claseDennis

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oyvindhansen:But from what I can see in your post you do not say who you are, neither in the email exchanges nor in your post here. So I guess Steve Small has a valid point, huh?Instead of getting upset and run off complaining (because of your own breach of the commen rules of courtesy) you could simply write a new mail to FSD stating your name and other relevant details.I offered my keys. Is that not enough? As for saying who I am HERE, that's none of your business. So I guess that neither you, nor Small, has a valid point, do you?I can see that you are another that has different views of what "courtesy" is. Was not offering to send my keys courtesy? And you think that after getting that response that I should bow down to Small and send him further details? Guess again. Sending my keys should have been enough.sbdwag: Seems to me you have an agenda or you are very thin skinned. You right a slight curt letter and get a slightly curt response and now you want to take your toys home and play with somebody else. Did you get permission from your mother before you wrote you letter.My initial letter was anything but "curt." It was a request for help, that was met with arrogance. You apparently don't have much reading comprehension to speak of. I will leave it at that, except that yes, you need to do a lot more studying in "clase."doooh:Thanks for seeing that as it was.

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>I offered my keys. Is that not enough? Your key is of no value for FSD, they have plenty themselves. What any vendor is probably interested in is your name so they can check customer records.>As for saying who I am HERE, that's none of your business.Of course names are voluntary in this forum, but that kind of attitude doesn't make people want to help you and only serves to underline Steve Small's criticism of your correspondence style.>>I can see that you are another that has different views of>what "courtesy" is. Was not offering to send my keys courtesy?>And you think that after getting that response that I should>bow down to Small and send him further details? Guess again.>Sending my keys should have been enough.>When I make a phonecall to someone I don't know I usually start of by saying my name and then state my business. When I write a letter or an email I sign it. What you do is to state your business, and then offer to tell who you are if you are asked. That is somewhat rude in my book, and it also uneccesary.But the courtesy issues aside there still is a practical side to it. As Steve says he would like to help you, but he cannot. What did you have to lose by not saying your name in the first mail?- Oyvind

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My initial letter was anything but "curt." It was a request for help, that was met with arrogance. You apparently don't have much reading comprehension to speak of. I will leave it at that, except that yes, you need to do a lot more studying in "clase."EdemYou got me. You know believe it or not. If I make a comment rushed or directly from adrenalin that is how my typing displays itself. There's this disjunction from my Brain to my hand that keeps me from typing the same thing I am thinking. I have to proof read my comments several times before I get it fairly accurate. I am sorry that you feel you have been slighted by Steve. You know, believe it or not he is really a kind individual to his friends and he really enjoys what he does. We all benefit from his intelligence and perseverance in this hobby and his work on projects like the Meridian, Cheyenne, Commander, the T-38, and the Beech Baron and King Air have made this Hobby or ours much more enjoyable. FSD has a new exciting plane in beta now of which I am proud to be tiny part of. If you disassociate yourself with FSD now you will be missing out on this new standard of excellence soon to be released. FSD is the most philanthropic developer of Flight Simulator addons out there. When was the last time you saw any other developer releasing a product like the T-38 as freeware. They really do care for the hobby.I apologize for my comments to you they were out of line. I just get upset when somebody attacks someone I respect so much. I hope that you can resolve you differences with FSD and Steve because they really do enjoy what they do and they want everybody to be pleased with there purchases.Dennis Waggoner

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oyvindhansen:My keys, since you are unaware, would have given him my name, address, what I purchased, and the email address that I had at the time of purchase. He could have had those after the very first email that I sent him, but he chose to be a word that rhymes with witch. Any other questions?Dennis:No problem. I've been guilty of making rushed comments that I regretted later on, usually the next day. It happens to us all. I understand that you may have respect for Small, but you haven't experienced what I have.

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Dennis,You show real class with your last post. I had major problems with Steve's responses to my problems and in the end we parted ways with support and his products. This really bothers me to this day because, as I've said all along, FSD products are OUTSTANDING!I'm not going to bring up "old news" with my problems but I can tell you that from my own personal experience it was impossible to deal with Mr. Small. I agree 100% with your comments that Steve has contributed as much to the Flight Sim community as anyone out there.Please understand though that it really is possible to have been "put down and put off" for no real reason other than not "kissing up" to Mr. Small.Again, your last post show real class and understanding and it is obvious that you care about this hobby.Regards,George Stoddard

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I'm glad that I am not alone with this George. I have had other private responses from people with the same viewpoint.And yes, Dennis showed a lot of class.BTW...my email address has changed since I first registered with this forum, and I don't see any way to change it to what it is now.

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>>BTW...my email address has changed since I first registered>with this forum, and I don't see any way to change it to what>it is now.>>Drop them an email with your new email address to:forums@avsim.comand they will take care of it for you.Brent Hebert

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The anonymous person 'edam', whose identity still remains unknown to me, asked for files which any customer is given freely. Naturally, to ascertain just what we were talking about in this anonymous and mysterious conversation, I needed to understand what file versions were sought and who I was talking with so that I knew which files this anonymous person needed.This is not an especially intrusive inquiry. As any customer needing support knows, if you want some help you have to exchange a litle info. I also need to know if I was actually speaking with a customer and whether the 'offer' to supply 'keys' (which we do not use) was genuine. The truth is I STILL do not know whom I had four conversations with today and if that person is a customer or not.On four successive ocasions, when I explained to this mysterious person why I needed enough information to progress any bona-fide file request, my requests were met with abuse and refusal. I am not satisfied this person even is a customer as his email address is not registered anywhere on any of our databases or forum. I cannot ascertain the legitimacy of his request, and I sure am not giving away software to someone who is not entitled to it.The anonymous nature of these messages from 'edam' really were a bit of a problem as I had no way of knowing if this person was a genuine customer or not. No databases turned up his email address which was the only 'tool' I had to try and ascertain if he was actually a customer or not. Given his repeated refusal to identify himself or verify his status as a customer, I was not able to assist him.I take some comfort from the fact I have successfully assisted over 150 genuine FSD customers today alone, and had thank-you mesages replies from almost all of them.I'm not wiling to stand by and be urinated on by persons who are intent on game playing - like 'edam' and a few others.I am prevented by confidentiality from posting 'edam's correspondence, but I believe I can fairly post part my own to restore a litle balance :-----Original Message-----From: Steve Small [mailto:steve.small@bigpond.com] Sent: Saturday, 16 August 2003 09:56To: 'edam@optonline.net'Subject: RE: MigrationDear whoever you are,When someone writes and does not identify themselves, it makes it IMPOSSIBLE to help them because I cannot ID them as a customer. If I cannot do that I cannot tell if you are a legitimate customer or not - and that limits how informative I am able to be in any reply.If I cannot identify someone as a customer, and ID which files they have, I cannot answer your question accurately.Personally ... most people accept it is a normal social convention to at least identify themselves in simple communications. Can you see my name on this message ? I am not a robot. Identifying yourself (or myself) in communications is not simply a fundamental social courteousy. I am sure you realise in that business, it is absolutely essential.If you would like to start this conversation again by giving me enough info to help you, politely, then I will assist you just as I have already assisted in excess of 150 people so far today. Engaging in this unproductive exchange takes my time away from people who WANT to be assisted.Feel free to write again if you want assistance. .....Steve Smallwww.fsd-international.com

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Sorry about that, I goofed,It should beforum@avsim.comnot forumsBrent Hebert

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