Help! I need to reinstall my 747X but it will not validate despite all efforts..... can't contact PMDG support the user/password and e-mail is said not to be on the server!!!My use/password is recognized if I enter it on the top right - I can get into where all my orders are recorded etc., it just won't recognize it on the main support page login...So I am assuming wherever the user/password resides it is the same place the validation is looking - if it won't recognize it on the support login likely not recognizing it on the validation attempts...Help from a PMDG analyst support person would be appreciated!Lost in server land - I do exist :-)Cloudhopper

Help! I need to reinstall my 747X but it will not validate despite all efforts..... can't contact PMDG support the user/password and e-mail is said not to be on the server!!!My use/password is recognized if I enter it on the top right - I can get into where all my orders are recorded etc., it just won't recognize it on the main support page login...So I am assuming wherever the user/password resides it is the same place the validation is looking - if it won't recognize it on the support login likely not recognizing it on the validation attempts...Help from a PMDG analyst support person would be appreciated!Lost in server land - I do exist :-)Cloudhopper

Absolutely no way I can help you if you break the forum rules and fail to sign your name to your posts because I have no idea who you are to look it up.The support portal is a separate account you need to create - it's not the same account as the PMDG Store login.

Hi Tabs thanks for the reply I'm a newbie to this forum what rules am I breaking as it is unintentional - where do I sign my name?Lyle Barnard

Lyle,Here's the forum rules:http://forum.avsim.n...before-posting/EDIT - we'll continue troubleshooting in the support ticket system.