I am lost in something.... I tried to login to the support page on your website. I can login to my account and see my purchases and all my previous procedures, trying to login to support, my user name (email?) and password do not work... I did ask for and received a password from your retrieval service.. but when trying to retrieve my login info using FORGOT LOGIN, I provide the email I used to login to my account and it does not know me. So I am lost in Space. I have a bunch of data from my latest FREEZE, but I since i can't log in to the support page, I can send the information in I am VERY Frustrated. I'm sure it's just me and am not blaming anyone. is my username and password and Account signin and password the same thing? There is no place in the account area to review my information and maybe change it. What am I missing? I really don't want to put my email here but you can find me in your system by my order number I would very much appreciate someone from PMDG helping me get this sorted, preferably by email. I would like to be able to login to the support system and provide you all with the details of my latest very frustrating freeze. I have yet to complete a flight since something always freezes, the Altitude Setting dial, the speed dial,, silly but the aircraft is hurtling along at 36000 feet but I can no longer interact with it. I really would like to use this fine aircraft... really, but something's amiss somewhere, either me, again and again or something in the software (perish the thought!!!) Respectfully, Paul BenoitKBOS

Paul, First thing I would do is delete your order number, invoice number, customer code, and order code. EDIT: Wanted to post the above quickly so you could see it. That out of the way, your PMDG account is separate from the support portal. That's why when you do a forgot login, the system can't find you. You'll need to create a separate log-in for the support portal.

Thanks Mike, did as you suggested!!! I'll register up for support as you noted. Best, Paul BenoitKBOS