PMDG Can we get an update on the activation issues Please?

When i got the NGX on the 4th off Aug i could not get the thing activated for a week. I had a problem with my PC so I had to re-install windows and what do you know...... no activation window is showing up agian. Im sorry but this is a joke its been almost 3 weeks since release and its still not sorted and PMDG is keeping us in the Dark. And Please dont anyone start saying PMDG are the best at what they do and they will fix the problem ETC its a total JOKE id expect this treatment from other develpers not PMDG Jason Richards