I purchased the NGX, and I have created a support ticket that has gone unanswered and unacknowledged. Can you please look into my ticket? This is my ticket number: 394-15E20474-5DEF Thank you.

I purchased the NGX, and I have created a support ticket that has gone unanswered and unacknowledged. Can you please look into my ticket? This is my ticket number: 394-15E20474-5DEF Thank you.

From my experience, they will not answer the Support Ticket directly through this Forum.Have you tried logging in to your PMDG account,and then from there to your Support Ticket which requires a different login? I realise I may be stating the obvious but it's only a suggestion because they were pretty fast answering my 3 tickets

From my experience, they will not answer the Support Ticket directly through this Forum.Have you tried logging in to your PMDG account,and then from there to your Support Ticket which requires a different login? I realise I may be stating the obvious but it's only a suggestion because they were pretty fast answering my 3 tickets

I posted my ticket number because that is the support ticket number I got when I logged into their support ticket site that requires another login. So yes, I have done that.

Finally got a reply. :)

Finally got a reply. :)

Glad for you. I think they have been overwhelmed with lots of requests for support and are gradually,as Ryan stated,working their way through. Happy flying.