Hi there, I am a bit worried about my recent NGX 737 purchase because of my broken computer.I downloaded the NGX 737 on 09 January, paid by credit card and everything worked well. After several hours of playing my computer crashed completely (notebook, E-Machines). I am now unable to reboot the computer and fear that I need a new computer and/or lose all data. I still have warranty for the computer but the customer service employees (E-Machines) told me already that all data would be lost if they need to install a new hard disk. I therefore may need to re-download everything. I didn't even have the time to back up the downloaded files since the computer crashed only hours after download. I sent my computer to E-Machines and will get feedback in about two weeks. My questions are: If I really need to download everything again, will PMDG send me a new link to do so and a new code? Where would I submit all necessary information? Should I provide all information about my purchase (proof) her in the forum?How would the procedure work?Thanks in advance and greetings from Germany !Sven Roever

Sven,Once you get the computer back up and running submit a support ticket reminding me about this at the link in my signature and I'll get you a new download.It might be worth having the computer checked by a local shop or something before sending it away for 2 weeks - if it's not an actual HD crash, it could likely be fixed in a few hours by reinstalling Windows.

Hello Sven,More than likey they will format (or re-image) the hard disk once the machine arrives in their repair centre as a standard procedure.@Ryan,I think he already sent the machine to be repaired.