Problem starting AS 2012

[blazer05 15]

The last couple of times I have tried to start Active Sky 2012 - I get an error message - something along the lines of missing root element.

 

I reinstalled thinking something was corrupted but no joy.

 

Does this ring a bell for anyone - help is appreciated.

[ubersu 78]

From the HiFi Knowledge base:

 

 

I am getting an XML startup error, how do I fix this?

Posted by Joshua Jones on 10 January 2012 04:46 PM

 

We believe this is caused by a corrupt file in the AS2012 installation (.xml file).

Please re-install AS2012, by uninstalling and removing all saved data, then reinstall... removing the saved data is important to remove the corrupt file and allow it to re-generate.

You can keep your "Snapshots", but all other data should be removed before installing again.

 

If this does not solve the problem, please open a support ticket.

 

If you are running Win7 you will find the saved data in C:\Users\(your username)\AppData\Roaming\HiFi\AS2012; uninstall and delete this subdirectory and then re-install.

 

DJ