More technical support options

As requested by users, we have created a new technical support forum that is monitored by developers and staff constantly, and is an official support mechanism.  Note that you must be a registered customer and provide registration details during sign up in order to receive support via this method.  The new forum is at http://www.hifitechinc.com/forums

Our Support Center portal and ticketing system at http://support.hifitechinc.com remains the preferred support option, as it enables us to collect logs and account identifying information, forward to appropriate staff, and document/track all correspondence.  All order/billing/license issues will need to be handled via our Support Center portal to protect your personal information.  However, the technical support forum is now also available for those who prefer this format.