I purchased my PMDG 747-400 under the email X. I no longer have access to this email and have asked PMDG to transfer my purchases made with email X to my current email.

 

I never got any reply!!!

 

Tonight I purchased the B747-400 LCF and it will not install probably because the B747-400 was purchased with my old and now inaccessible email address.

 

What do I have to do (I have already asked) to have my purchases all put together into my current email address?

 

I have tried to send a support ticket through the PMDG website but when I click on the link on the site I get an Error 404! Page not found!

 

Now I have tried everything to get PMDG to respond to my requests with multiple failures I have spent money on a product I cannot use.

 

Definitely if this problem cannot even get a response for help from PMDG, I have definitely made my last purchase from PMDG.......

 

In a nutshell.........

 

(1) How to I send a support ticket to PMDG since their link does not work?

 

(2) How do I go about getting all my purchases registered to my current email?

 

Thanks for any help.

 

PS the error code I get when I try to install is 0022E9A if that means anything to anyone!

Someone else in another one of a similar posts has just alluded to why no response. There is sticky on it.

Someone else in another one of a similar posts has just alluded to why no response. There is sticky on it.

Thanks it's probably why I am having problems. Will give it another go when this problem is sorted.

I would like to give a big thankyou to Ryan of PMDG for his magnificent help regarding this issue.

 

Can I also point out that PMDG's failure to help on this issue some months ago was entirely my own fault due to my incorrect method of seeking support.

 

Once again Ryan I am very grateful to you.

 

I have been a customer of PMDG for many years now and look forward to many future purposes.

 

This issue is now concluded.