Hello

I have recently purchased AS2012 and it worked great, Thanks for the great product

This morning I turn on my computer to do a flight from KBUF to KTPA.... As I open AS2012, I get a strange message, 

 

"AS2012_Exec

A Critical error occured: Application failed to load - Root element is missing"

 

The only option is to press ok and as soon as I press it it says AS2012 has stopped responding and the program closes...

I have reinstalled this numerous times and nothing changes, I also reinstalled FSX and I get the same result....

 

Any suggestions?

Thanks in advance

 

Cheers

 

Hi Fonzzy,

 

Your installation file is probably corrupt. This usually occurs as a result of a system crash or improper shutdown.

 

Completely uninstall AS2012 and before reinstalling, you need to delete your user data folder first and then do a reinstall.

It is important to delete the User Data folder before reinstalling to resolve your issue.

 

This should get you up and running again.

 

XP

C:\Documents and Settings\Username\AppData\HiFi\AS2012 <----Delete the AS2012 Folder

 

Vista/Win7

C:\Users\Username\AppData\Roaming\HiFi\AS2012 <----Delete the AS2012 Folder

Hi Dave, 

 

Thanks for that, I followed the instructions and my AS2012 works again

 

Cheers

Good to hear.

 

If you run into issues again its alot quicker to open a ticket.

 

http://support.hifitechinc.com/

I wanted to submit a ticket, But it thought it would be quicker here.... but I stand corrected now

I will submit a ticket next time

 

Thanks for the help