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Ticket time to process?

sluggy
in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support Forum

Featured Replies

Hi there

 

I submitted a ticket last night regarding reactivation of my ASE, just wondered how long HiFi usually take to get to them?

 

Cheers, Chris Dalgarno

 

I do not have a signature. Why are you reading this?

  • Commercial Member

Ticket response times are normally up to 24 hours on weekdays and up to 48 hours on the weekends.

It could go over at times occasionally but normally doesn't.

Development Team review tickets can take longer depending on the problem.

Regards,

 

Dave Opper

HiFi Support Manager

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