I tried to submit a ticket last week for a problem I have with the 737 NGX ,for  which I could not find any answers to on the forums. 

After not receiving a reply for a couple of days I tried to track it on the Ticket Lookup and Send Ticket List By Email searches but they both could not find my ticket.

You are asked for a ticket number and my question is where do you get the ticket number from?

I cant seem to find that information and after i have typed out the message and hit the next button I go to New Ticket page and no sign of a ticket number.

I am reluctant to type a new message if i dont  know where to get the ticket number.

 

scottmikev

Scott, this happened to me a few times. If after typing the message and submitting it goes straight to the "new ticket" page then it seems your message hasn't registered and therefore no ticket number. I gave up in the end after several tries.

 

A couple of other people have reported this and it seems that sometimes it works and sometimes it doesn't but I've yet to see an official response as to what's causing it.