Hi guys,

In 2012 i bought 737 NGX dowmload version.

Now i need to re download the aircraft, so i bought yesterday the extended download, but PMDG sent me mail saying: EXTENDED DOWNLOAD SERVICE ORDERS: Your purchase has been recorded in your account. In order to receive access to your download, you must open a Re-Download ticket in PMDG's Support Portal: http://support.precisionmanuals.com

 

I go there, and need to log in. But i don't have a username.

So i just click on i don't remember password and message say: There is no email address associated with this user

Is impossible because i bought these product with this mail

I need support

Thanks

Pietro

The Support Portal uses different user accounts than the Shop does.

Make a new account in the Support System (support.precisionmanuals.com) and open a ticket with the information about the Extended Download Service you ordered, that'll do the trick.