March 16, 201511 yr On 12/13/2014 I purchased from PMDG Simulations, LLC. the subject aircraft. I have printed the Order Code, Customer ID, Transaction ID and Authorization Code and the Activation Code. A professional reformatted my HD and now I need to reinstall the aircraft and, as an 88-year old customer, am having problem in finding out how to go about downloading the required installation file. My apologies if this is not the proper forum to request this kind of assistance but I have tried several other alternatives in contacting PMDG unsuccessfully. Any assistance will be most appreciated as the only alternative I am faced with seems to be to repurchase the aircraft. Thanks a lot. Clarindo Gueiros Rio de Janeiro - Brazil [email protected]
March 17, 201511 yr I'll try to help... Go to the PMDG website: https://www.precisionmanuals.com/index.html Click on the link on the top right corner of the page that says "register | login" Log into the account you created with the credentials you used when you purchased the NGX Click on the "View Previous Orders" link: You should see a list of your previous purchases. Click on the order number that corresponds to your ngx purchase Near the bottom of the page, you'll see a download url. Clicking on that link will take you to the download page where you'll see another link that says "click here to download this file". This should start your download. Good luck! Whatever you do, don't repurchase the aircraft! If these steps above don't work, you can always open a support ticket at support.precisionmanuals.com Best regards, Walter Meier
March 17, 201511 yr Author WS Meier: Thank you for your most valuable assistance. With such detailed and precise instructions I was able to download the purchased aircraft, which already has been successfully reinstalled. Best of luck and, again, my most sincere appreciation for your prompt help. Clarindo Gueiros
March 17, 201511 yr WS Meier: Thank you for your most valuable assistance. With such detailed and precise instructions I was able to download the purchased aircraft, which already has been successfully reinstalled. Best of luck and, again, my most sincere appreciation for your prompt help. Clarindo Gueiros You're very welcome, Mr. Gueiros. Glad I could help! Best, Walter Meier
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