Jump to content

Sign in to follow this  
Deadeye31

Can't buy your product

Recommended Posts

Went onto your website to buy the PMDG 737 800/900 package.

Put it in the cart and selected paypal and filled out the form to buy.

Cart says I have an account (somehow, never bought anything PMDG before).

Went to forgot password. Says I bought a product but didn't register (again, nope, not true).

Clicked the forgot order code form, entered my e-mail there and it says I never bought a product.

In summary, your website says I am both a customer and not a customer...somehow...

Can you guys help me here since I can't even use your website customer support since you need to be able to log in to even use that?



Nicholas Sollazzo

Share this post


Link to post

Customer support and store accounts are separate, I suggest registering on the support website and sending a ticket in with all the detail you've put here.


Cheers,
Chris Brand
Boeing777_Banner_Pilot.jpg

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
  • Tom Allensworth,
    Founder of AVSIM Online


  • Flight Simulation's Premier Resource!

    AVSIM is a free service to the flight simulation community. AVSIM is staffed completely by volunteers and all funds donated to AVSIM go directly back to supporting the community. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. Thank you for your support!

    Click here for more information and to see all donations year to date.
  • Donation Goals

    AVSIM's 2020 Fundraising Goal

    Donate to our annual general fundraising goal. This donation keeps our doors open and providing you service 24 x 7 x 365. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. We reset this goal every new year for the following year's goal.


    34%
    $8,560.00 of $25,000.00 Donate Now
×
×
  • Create New...