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Todd Moore

Product ID

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I am reinstalling my MD11, and it is asking me for the product id.  When I enter the product id from my account, it says it is wrong.  What do I do now?

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I am reinstalling my MD11, and it is asking me for the product id.  When I enter the product id from my account, it says it is wrong.  What do I do now?

 

Make sure you're using your Order ID (which is what it's asking for - it is all numbers), the email address on the account you ordered it through on our website, and the current password for that account.

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I don't have the original email that was sent when I purchased it.  Who do I contact to send me the email again?  I did enter my email and my password.


I figured it out.  I entered the wrong number.

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I don't have the original email that was sent when I purchased it.  Who do I contact to send me the email again?  I did enter my email and my password.

I figured it out.  I entered the wrong number.

 

Glad to hear it.

 

Do note, however, that the support system is linked from our homepage, and in my signature, below.

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Hi dear,

My name is Gustavo Costa and could not install the PMDG MD-11.

I try to reinstall my MD-11 and even filling in email, ID Order and Password, a warning appears that I have to look for Technical Support.

Has any update or my account been terminated for any reason?

How should I proceed?

Thank you.
Gustavo Costa

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54 minutes ago, GustavoCosta said:

How should I proceed?

Official support can be found at support.precisionmanuals.com

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