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Webguy

I need support but Website has been down for a few days

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I cannot get operations center to work. I keep getting exceptions. I cannot access anthing on PMDG website for the last few days. Have they packed up?

 

Below is error if someone can help. I uninstalled and reinstalled and get same error.

 

An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\Webguy\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

10/08/16 22:15:02     Exception:  Access Violation at 0x0
00B20000  C:\Program Files (x86)\PMDG Operations Center\PMDG Operations Center.exe  +0001208D  (B49D68, B4988C, B326D3)
00B20000  C:\Program Files (x86)\PMDG Operations Center\PMDG Operations Center.exe  +00014FAE  (B34570, 100404, B34570)
75D30000  C:\WINDOWS\System32\USER32.dll  +0002D273  (100404, 110, 20CA6)
75D30000  C:\WINDOWS\System32\USER32.dll  +0001E442  (B34570, 100404, 110)
75D30000  C:\WINDOWS\System32\USER32.dll  +0001E385  (110, 20CA6, 0)
75D30000  C:\WINDOWS\System32\USER32.dll  +0001D940  (100404, 110, 20CA6)
75D30000  C:\WINDOWS\System32\USER32.dll  +0001BFF5  (12C0A70, 0, 110)
 

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I cannot access anthing on PMDG website for the last few days. Have they packed up?

The website is working. You may need to register if you don't already have an account for support. The User ID and password are different than those you used to purchase the NGX. Once you have logged in, you will see a box for Tickets. Click on that and follow the directions. No one on this forum can help you. As the message says you need to contact support.

 

First and last name is required on all posts in PMDG Forums - http://www.avsim.com/topic/458101-guidelines-for-participation-in-the-pmdg-forum-please-read/.


Michael Cubine
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