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How to contact Alabeo Support? (Ticket support not working)

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I'm a long-time Alabeo (and Carenado) customer and I'm trying to contact them via their online support ticket system ( Unfortunately their system is unresponsive--it won't accept my existing support account login nor allow me to create a new one (though in each case it tells me that it's sent me an e-mail, and I do not use a spam filter). 


Carenado's support site has the same problem. Any other way to contact Alabeo?



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