Ticket: 334-1FF4B825-0423

 

Started a ticket, on December 26, for which there has been no response yet. Been a week. Would have at least expected some troubleshooting questions by now.

 

When I open Ops Center, and then select the B777 livery downloader, I get this message:

 

An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\parts\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

01/02/17 18:57:51     Exception:  Unknown Exception at 0x6CC1AF3E
6CB90000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF3E  (0, 0, 0)
6CB90000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF8A  (0, 0, 0)
68E30000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +0001B4B2  (FFFFFFFF, 83572A8, 10)
6C7E0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00011160  (FFFFFFFF, 83572A8, 10)
6C7E0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00010772  (10, 68E4B490, 8358584)
6C7E0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0000EA4F  (68E68A74, 0, 68E4ADB0)
68E30000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +0001AA29  (10E5E70, 835F7E0, 68E68A74)
68E30000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +000234A1  (C5377B05, 0, 68EE4680)

 

It's different every time I see it, or at least I think it is. What do I do next?

 

Hope this helps, and that someone will respond.

 

 

Started a ticket, on December 26, for which there has been no response yet. Been a week. Would have at least expected some troubleshooting questions by now.

 

Even with the holiday, someone should've gotten to it by now. I searched the ticket number and found it (thanks for including that). I've responded via the support system.

Thank you sir.

Tried all that you told me to, but it still does it.