Ladies/gentlemen,What processing time frame to expect after sending in active camera product re-validation request. I have sent in two requests for a single product re-activation in the last 48 hours. Since then, I have re installed my system a new,and the the first two requests are no longer needed, which were never sent though.I have sent in a third fresh re-activation request for my new installation, and wondering when a validation will be sent via email.If you are familar with active camera validation process, let me know when to expect the new requested key.Thanking You,Best Regards,Aftab.

Aftab,I requested a new key late at night Eastern time and by the afternoon I had a new key. However, it's worth noting that my first request (as I think about it, maybe 2 requests), I heard nothing.

Hi AftabI have always had a response from Serge within a day. Remember they are in Belgium so there will be a time difference to consider, however two days is too much - I agree. In general though (for me at least) they are always responsive.

Aftab,I got your request this morning at 5:47 AM, I replied you today at 09.41 AM.if you think 4 hours is a too long delay I am sorry couldn't proceed faster.Regarding your two requests in the last 48 hours I received nothing. Perhaps blocked by your ISP or somewhere in the Net. I have no spam filter installed.regards,

I have requested several reactivations over the 3 years I've had it and they have all been answered in less than 12 hours. Excellent service!

Gentlemen,Thanks for your response.Best Regards,Aftab.

Hello,Can it be made possible to make the re-activation process for active camera more simpler, for example, like as we have form other addon manufacturers,where it is possible to re-activate a product instantly with a click of a button rather than exchanging emails back and forth to get it re-activated even with a minimal amout of time. Thanking you,Best Regards,Aftab.