Error when attempting to activate PTA

[madfred 5]

I purchased PTA the other day.

When I try to activate it, the log shows a server error.

I use the serial# provided in the email from SimTweaks.

Installed PTA version 2.61
Sim: P3Dv4.2
OS: Windows 10

[DeeJay06 0]

 I've just downloaded PTA 2.61 but I get "Activation Failed" - "Access denied" when I try to enter my serial.

Any ideas?

 

[DeeJay06 0]

7 hours ago, DeeJay06 said:

 I've just downloaded PTA 2.61 but I get "Activation Failed" - "Access denied" when I try to enter my serial.

Any ideas?

 

My problem's solved now - works as normal.  Temporary server issue maybe?  

[madfred 5]

Yes, I was finally able to activate PTA Tool.

There must have been a server issue.
Would have been nice if someone at SimTweaks had responded to my thread here and/or my reported issue through "contact us".

This is the second time I contacted SimTweaks regarding an issue (first one was not being able to complete a purchase).
No matter how good a product is, customer service is certainly the decisive factor on future purchases for me.

Not a good customer service experience at all. 

[Ziad Salhin 1]

Guys, I had server error yesterday, contacted support and they response with all servers are working, but today when I tried to activate, it tells me server error.