747 PMDG crashed after 1 hour flight

[king1706 1]

After a great 1 hour my PMDG 747 crashed before landing and prepar3d V4 shut down . Any idea what is going on below is my log 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

  <EventID Qualifiers="16384">7036</EventID>

  <Version>0</Version>

  <Level>4</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8080000000000000</Keywords>

  <TimeCreated SystemTime="2018-07-07T15:33:06.503917800Z" />

  <EventRecordID>36927</EventRecordID>

  <Correlation />

  <Execution ProcessID="796" ThreadID="4180" />

  <Channel>System</Channel>

  <Computer>User-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data Name="param1">Application Experience</Data>

  <Data Name="param2">stopped</Data>

  <Binary>410065004C006F006F006B00750070005300760063002F0031000000</Binary>

  </EventData>

  </Event>

 

amr guindy

Edited July 7, 2018 by king1706

[wedgantilles 76]

Hello.

It ill be very difficult to help you with that. 

There should be another eventvwr log that provides more information like what caused the crash. In this one there is no such thing.

But the real question is to know if that happens consistantly or if it just happen once. If you use other addons if it happens with them as well or not.

And normally the best place if that's happening constantly would be to submit a ticket to PMDG support if you're sure it comes from the PMDG product 🙂 It's on their website.