July 19, 20187 yr I have been trying to install CP on my secondary computer system, with no fix from oldprop support. I keep getting the response that I need a different email account to activate on my secondary computer. Since I have recently purchased CP again for this purpose, I do not understand the requirement of a different email account. This to me is a game stopper for this wonderful CP software. Has anyone else experienced this awkward requirement to activate the CP? Joseph Wentz
July 19, 20187 yr Commercial Member Why is it a show stopper? It’s super simple... you have 2 accounts for 2 computers. From what I see you already have your licenses bound to 2 accounts. Simply log into those accounts in VFXCentral and install ChasePlane from there. We can the link your presets from one ChasePlane to the other. Keven Menard Technical Director, //42.
July 20, 20187 yr Author Please forward to me the 2 accounts that the licenses are bound to. By show stopper, I mean I really want to have both of my computers to have your wonderful CP program, and I am disappointed that it hasn't happened yet, I am sorry if I left a negative impression with this problem, My main computer has been running CP with no problem, that is what is so perplexing. How important is the Confirmation ID and the Transaction ID in relation to my problem? Edited July 20, 20187 yr by jrwentz Joseph Wentz
July 20, 20187 yr Commercial Member Hi Joseph, You have 2 accounts, one ending with @wowway.com and one ending with @gmail.com You have 2 licenses of ChasePlane bought through your @wowway.com email but assigned to both those accounts Currently, you have VFXCentral installed on both computer but they are both connected on the same account. They have to each be connected on their own account. Press the LOGOUT button in the VFXCentral where you are seeing the activation error (dismiss any error message you are getting) Log back in using your @gmail.com account Regards, Keven Keven Menard Technical Director, //42.
July 20, 20187 yr Author Kevin, Thanks for the info that you sent, it has helped me cure the problem, which was always my fault. Once I activated the LOGOUT button as you recommended, I was able to log into the secondary email account and CP came alive. All is well. Thanks much for hanging in there with me! Joseph Wentz
July 20, 20187 yr Commercial Member Awesome! Enjoy the product 😉 Keven Menard Technical Director, //42.
July 23, 20187 yr Author Still enjoying the CP, it is a work to be proud of. Can you un-sync my two accounts, I think they are interfering with each other. Thanks Joseph Wentz
July 23, 20187 yr Commercial Member What issues are you having? Keven Menard Technical Director, //42.
July 23, 20187 yr Author It seems like the presets change following the start up from the other account computer. Maybe they should not be linked? Joseph Wentz
July 23, 20187 yr Author Disregard Kevin, I found that I had a bad USB two way adapter that was killing the throttle pad which I had buttons assigned in the preset. Joseph Wentz
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