Error AnchorService x64 during install

[ricardo0608 0]

Dear all

I needed to format my computer due to issues in performance (probably virus), and so, all my prepar3d. 
After reinstall windows and P3D, I tried again reinstall my pmdg planes for P3Dv4 (747 and 777), but during the installation of both I have the same error (Installation Failure at AnchorService x64 Install. Unable to complete installation), and then, when I select the plane on P3D, I got another message (Initialization of license library failed..)
Could you guys help me?
Best regards
 

[downscc 1,327]

I recommend that any issue with license errors be documented on a trouble ticket at PMDG Product  Support.  Note that the support accounts are not the same as the sales accounts, you will need to create a support account unless you have already done so.  Product support: http://support.precisionmanuals.com

[ricardo0608 0]

13 hours ago, downscc said:

I recommend that any issue with license errors be documented on a trouble ticket at PMDG Product  Support.  Note that the support accounts are not the same as the sales accounts, you will need to create a support account unless you have already done so.  Product support: http://support.precisionmanuals.com

I did it. Thank you.