Question for Kyle (scandinavian 13)

[noels7 10]

Hi Kyle

My apologies if it is inappropriate to post this request on the forum instead of a PM.

I logged into my account  on PMDG Simulations (https://www.precisionmanuals.com/) earlier today (12+ hours ago) and used the contact us link because I have a

query regarding login and another problem.  After submitting my query next page advised that PMDG would contact me soon. I appreciate that PMDG requires 24-48 hours

to answer queries. Is that the correct procedure for submitting a ticket. If so could you check and advise that PMDG have received my query when time permits.

If not, when I go to Support Main page it says I must be registered or sign in. It makes no difference which one I try I am always advised that my email address is

already in use. (tipstave7@gmail.com) and therefore cannot check if my query/message was received.

 

Your advice/assistance would be appreciated.

Regards

Noel Southam

noels7

 

 

[scandinavian13 5,192]

10 minutes ago, noels7 said:

I logged into my account  on PMDG Simulations (https://www.precisionmanuals.com/) earlier today (12+ hours ago) and used the contact us link because I have a

query regarding login and another problem.

This is not the proper way to request support (I'm actually not even sure how people get to that contact form). As is linked from the website (under a tab called "Support"), any email communication from us, our product manuals, the main page of this forum, and my personal forum signature, the proper location is:

https://support.precisionmanuals.com/

10 minutes ago, noels7 said:

If not, when I go to Support Main page it says I must be registered or sign in. It makes no difference which one I try I am always advised that my email address is

already in use. (email removed) and therefore cannot check if my query/message was received.

Correct. This email is in the system. Instead of trying to create a new account, log in using that email address, and your password.

Edited August 2, 2018 by scandinavian13

[noels7 10]

Thankyou for your assistance.