dallaswm

Is There A Charge for the GTN 750 Update?

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I purchased the Reality XP GTN 750 add-on in January 2019.  I noticed today that an update was available (ver. 2.5.16).  I downloaded it and was surprised that I was presented with a "payment screen" that required me to enter my credit card information and that I was charged $49.95 for the update, the same price I paid back in January.  Did I do something wrong or does Reality XP charge for updates to programs already purchased (and for which i have the necessary license key)?  If I should not have been charged, I'd appreciate knowing how I may obtain a refund for that second charge.

 

Many thanks.

William Dallas

 

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Thanks for your response.  That step should be more prominently disclosed on the "payment screen" when doing an update.

Now, I just need to find a way to get my second payment refunded.

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