I purchased the Reality XP GTN 750 add-on in January 2019.  I noticed today that an update was available (ver. 2.5.16).  I downloaded it and was surprised that I was presented with a "payment screen" that required me to enter my credit card information and that I was charged $49.95 for the update, the same price I paid back in January.  Did I do something wrong or does Reality XP charge for updates to programs already purchased (and for which i have the necessary license key)?  If I should not have been charged, I'd appreciate knowing how I may obtain a refund for that second charge.

 

Many thanks.

William Dallas

 

No charge. Click on the reinstall on the "payment screen" and enter you Flight one email and password.

How to install updates:

http://www.reality-xp.com/support/updates/index.html

Thanks for your response.  That step should be more prominently disclosed on the "payment screen" when doing an update.

Now, I just need to find a way to get my second payment refunded.