Sim freezes when I open pop up windows

[duckbilled 310]

Hi,

If I get a chance to fly on the weekend, my go to is the NGXu, but I occasion want something different. I have owned this aircraft for over a year and I have never been able to fly it. I installed it when I bought it (Dec 2018). I think I tried to get it working last summer, reinstalled it, still had issues, and forgot about it. I tried flying it yesterday, and as soon as I try to open the pop up windows (shift +1, Shift +2), the sim freezes. I can hear sound, but that's it.

Is this a known issue and does anyone have any advice on how to fix it? I also have the Navigraph extension. I have a Navigraph subscription and it is fully updated.

Thanks! 

[duckbilled 310]

Hi,

So I posted this using an old rig (4790k) running Windows 7. I have since built a new system (in my sig) that shares almost nothing with my previous system. NGXu runs great on the new system.

I still have the same problem, and I am incredibly frustrated with this product. I have never been able to start a flight with it on two systems.

Basic problem - if I click shift+1, 2 or... to open up a pop up window, the sim freezes. If I wait a few minutes, the window may open, but the sim will freeze if I try another window. If I don't try another window, FPS tank after the sim wakes back up.

I'm holding out hope that someone will have an idea of what to do, but there really doesn't seem like there is a lot of activity here. Does anyone have any ideas, or is there another support forum for this product?

Thanks!