Hi there,

For the past few updates, I've been unable to update automatically. I've disabled antivirus and firewall and clicked the version number, but nothing happens. If I launch WUPDATE_SSL.EXE in the application directory, I get an error message "[1] Load library error: 0023.LIB, Code: 101000182". Any ideas?

16 minutes ago, fennelda said:

Hi there,

For the past few updates, I've been unable to update automatically. I've disabled antivirus and firewall and clicked the version number, but nothing happens. If I launch WUPDATE_SSL.EXE in the application directory, I get an error message "[1] Load library error: 0023.LIB, Code: 101000182". Any ideas?

Hi Fen,

My software installer provider is advising this:

What antivirus are you using? can you try to add an exclusion for WUPDATE_SSL.EXE and all the executable inside AI Lights Reborn Professional?

Regards,

Simbol

Edited July 8, 20205 yr by simbol

I'm actually not running an antivirus at all! I disabled Windows defender completely using a group policy.

1 hour ago, fennelda said:

I'm actually not running an antivirus at all! I disabled Windows defender completely using a group policy.

I bet it is running.. 😉

I'll reenable it and add an exclusion and see what happens! I'll report back later!

2 hours ago, fennelda said:

I'll reenable it and add an exclusion and see what happens! I'll report back later!

Did all this, and no difference I'm afraid! Still won't update.

1 hour ago, fennelda said:

Did all this, and no difference I'm afraid! Still won't update.

Can we schedule a remote session? 

Sure that'd be no problem!

13 hours ago, fennelda said:

Sure that'd be no problem!

Cool what is your current time zone? so we can schedule some time?

S.

I'm in Dublin, so looks like the same time zone as yourself!

15 hours ago, fennelda said:

I'm in Dublin, so looks like the same time zone as yourself!

Yea.. so do you have time today? what time?

S.