unregistered

[dash8 0]

Hello fellow simmers , has anyone come across the problem of AEROFLY FS2 RC ATC all of a sudden becoming unregistered after the latest update and then after checking this on the AEROFLY FS2 homepage it says that and to use the config tool to request a LICENSE KEY and not get one ? Also i noted that when i put in my original permanent key it did not work , and i noticed too that the product identifier had changed from the original one ? Hope someone knows of this problem !

[DrumsArt 270]

I don't have this problem, the best is probably to contact by mail the authors, they are very prompt to answer.

Richard.

[dash8 0]

Thanks Richard but all i am getting from support/afs2rcatc at the moment is the run around .They tell me to contact the supplier , who is that when as far as i know it is aerofly fs2 atc and that is who i got it from ? Thanks mate .

[DrumsArt 270]

3 hours ago, dash8 said:

Thanks Richard but all i am getting from support/afs2rcatc at the moment is the run around .They tell me to contact the supplier , who is that when as far as i know it is aerofly fs2 atc and that is who i got it from ? Thanks mate .

Sorry, I'm not sure I understood, but who did you contact?
In the software you must have a support contact email (I don't know if I can communicate it on the forum).
The person in charge of the program has the nickname @AdvResGrpDev here in Avsim. Maybe, try to contact him via PM.

Richard.

Edited November 20, 2020 by DrumsArt

[dash8 0]

Okay Thanks mate , i haven't contacted him yet and i saw that nickname too . There is a support contact email but all they can say now is contact the supplier ? which is them AEROFLY FS2 RC ATC but now i think they are passing the buck and trying to put all on RADAR CONTACT which no longer exists , and they say they don't support 3RD party addons etc when it is their product ? Regards Peter.H

[plovdiv74 14]

Hi Peter,

We recently made significant changes to our website structure and changed our email hosting.  Jan at IPACS let me know of your licensing issue and that you were having trouble contacting us.  We've resolved the issue with the email address we use to support the AFS2 RC ATC software (admin@advresgrp.com).

I can only assume something has changed with your hardware or Windows installation.  Please reply to the email I sent you earlier today with your product id and we'll create a new license key.  Thanks.

Regards,

Karl