December 17, 20205 yr So, I finally got my new Alpha yoke after months of maneuvering and waiting ... and I have a problem: the USB-C cable just barely makes a connection in the receptacle on the back of the yoke, it doesn’t go in far enough to be very secure. So if you so much as blink at it it disconnects. The cable itself looks fine, but to me it seems like the receptacle is recessed inside the back plate a tad (like, a sub-millimeter amount) more than it could be, and the cable’s housing is too big to fit into the plastic slot. That combination means it’s just barely inserted - sorta like when you get too much pocket lint in your phone charging port. Does this issue sound familiar to anyone? I’ve opened a ticket with Honeycomb, really hoping there’s a solution that doesn’t involve waiting for months ... I’m inclined to take a Dremel to the slot if it comes to that and just make it big enough that the cable seats. Still, this thing is almost $300, probably shouldn’t need to do that ... Thoughts?
December 24, 20205 yr On 12/16/2020 at 6:57 PM, JeffChrisope said: So, I finally got my new Alpha yoke after months of maneuvering and waiting ... and I have a problem: the USB-C cable just barely makes a connection in the receptacle on the back of the yoke, it doesn’t go in far enough to be very secure. So if you so much as blink at it it disconnects. The cable itself looks fine, but to me it seems like the receptacle is recessed inside the back plate a tad (like, a sub-millimeter amount) more than it could be, and the cable’s housing is too big to fit into the plastic slot. That combination means it’s just barely inserted - sorta like when you get too much pocket lint in your phone charging port. Does this issue sound familiar to anyone? I’ve opened a ticket with Honeycomb, really hoping there’s a solution that doesn’t involve waiting for months ... I’m inclined to take a Dremel to the slot if it comes to that and just make it big enough that the cable seats. Still, this thing is almost $300, probably shouldn’t need to do that ... Thoughts? Known issue they have dealt with in production. Contact them if you want. SAR Pilot. Flight Sim'ing since the beginning.
December 24, 20205 yr Author Yep, they were extremely responsive. There have been some issues with rear panel alignment and properly seating the PCB with the USB connector, and they walked through those fixes with me on a Skype call. Interestingly, it ended up just being a crappy USB-C cable - once I bought another and tried it, it was fine. So, apparently sometimes the included cable is bad.
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