PMDG B777 Base Pack Reactivation problems

[roadrabbit149 10]

I am having real problems trying to re-activate my PMDG B777 200 Base package.

I have gone through the tortuous PMDG website trying to find out how to re-download the B777 Base Package after a re-install of Prepar3Dv5.4.

I have got to My Previous Orders, so have all the order information and licence keys. I then open my B777 Base Package order, and click on 'Download Product'. A new window opens with a window asking me to click on 'Send Verification Code', which I do. I then receive a code via e-mail. I enter the code in the box provided, and then .......... nothing. Nothing happens at all - no download, notthing.

Anyone know the solution?

[iwebber 207]

Disable any popup blocker you have, from memory, the download comes via a popup when you enter the verification code. If you block the popup, it won't download...

[roadrabbit149 10]

Thank you for the quick response - you were correct and my file is now downloading.

Very many thanks and a Happy New Year  😎