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Having a problem with FS2CREW Animated FO

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I've bought a SOP1 and Animated FO for MSFS PMDG 737s.

My PMDG 737-700 and 900 are from the PMDG website not the marketplace(I know marketplace version doesn't work)

SOP1 works fine but Animated FO doesn't. 

When I give voice commands SOP1 recognizes and follow my exact order.

But when I turn on the Animated FO instead of SOP1, I can't see my FO at all in my cockpit and my voice command doesn't work.

I think speech recognize engine works fine because I saw the sentence what I said was on the panel of "Animated FO", but it doesn't react or follow my order at all.

I tried re-install these softwares many times but nothing have changed.

Do you have any idea what's the reason in this situation?

I'm having the same issue. I turned in a support ticket several weeks ago. They have not been able to figure it out.

Edited by wombat62

It's fixed! I can't take the credit Bryan  in support figured it out. He told me to do a clean install of the pmdg 737. So I did that and everything is working fine and it's really pretty cool too.

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