Hi: I just reinstalled RCv4 from my CD after having rebuilt my PC. After the installation, I sent the e-mail for the key and I got the reply listed below. I then sent an e-mail to [email protected] as requested below and I just get the same e-mail reply. The fact of the matter is that I have one e-mail address and it has been the same for more than 5 years. I purchased the CD online approximately 6-8 months ago. What do I do from here? Al"I am unable to find your email address in my records, and cannot process your key requestPlease request your key with an email from the same email address you used when you purchased Radar ContactIf you have a new email address, please send your updates to: [email protected] no reply to this emailThank YouJohn Dekker ([email protected])

that's because your email address on record is [email protected], and you sent the key request from [email protected] automated process is not smart enough to know that [email protected] is the same thing as [email protected] key has been sent, by the way, once i updated your email addressjd

Just to follow-up, this morning I had another e-mail with the Activation Key. Thank you. Al