Frankd1

Ok we can open a *.ptp extension to add liveries but how can you save as: .ptp extension?Also how can we change the registration of the wings and see it in FSX?Any help.......greatly appreciated.Frank D.

Ryan thank you so much!I was able to install it, finally, haven't tried it yet but I am sure it will work.Thanks a million again for your help and understanding.Frank Di Candia

Paul, I am not being rude and I am not insulting anyone here!I was on holiday with my family for a week and as soon as I was back I responded to Pauyl's e-mail, are you happy now?Is it a crime to go on vacation with the family? Besides I paid for the product I diodn`t get it for free where is my Customer support, wouldn`t anyone else feel the same?If you read my e-mail I have already made myself clear on the "problems" of logging in with my "regular" account on the NEW PMDG web site.I did not read anywhere, on the product page, that you did require to use the same account as for the B747-400X I only read this: *Note: This product is a visual model extension that uses the underlying PMDG 747-400X simulation for the flight, cockpit and systems models. This product is not intended to simulate the difference in flight characteristics between the 747-400 and the 747-8. This product allows the user to add a high fidelity visual model of the 747-8 to their Flight Simulator X experience. THIS PRODUCT IS FOR FSX ONLY REQUIRES THE PMDG 747-400X (CD or Download version) OK? Got it now?I had to ask for help here in this Forum otherwise I would still be waiting with no reply.I just wanted you to know that I am giving you ALL these explanations as I am a decent person, I made a purchase almost a month ago which I have not being able to use, is it fair to you after you have paid the money?My tone was at least "desperate" and not rude in any way, I am sure everybody else will agree with me.I am glad that Ryan understood.Take care.Frank Dicandia

Thanks Taylor,In simple words I have purchased the B747-400X with my main e-mail account but when I tried to login through your new website it did not get recognized by your system so I went in through my other , secondary e-mail address, and purchased your new add-on the 747-8i/F.End result cannot proceed with the installation because the main product was purchased with my main e-mail address.Paul Gollnick offered, as a solution, to consolidate everything to my main e-mail address but never got back to me to finilize this step/process.Can you help?Thank you!Frank

Thanks Joseph, I really hope so I am a little surprised why I am not getting any assistance.I returned from my vacation last Friday Feb.12 and responded to Paul's e-mail, of the week before, and I have been waiting since then with no reply.My problem is already resolved except that I need the PMDG input to fix it.I hoipe this posting in the forum, asking for help, may recall other PMDG Members and hopefully speed up the process.Thank you for your understanding.Frank DiCandia

FOURTH ATTEMPT : Installation problem - Order Confirmation - 133264. Sorry but how much longer do I have to wait to get some assistance here? I spent my money with your product which I haven't been able to use so far, since February 4th, can someone please reply to me?I received an e-mail last week from Paul Gollnick Manager Customer/Technical Support - Precision Manuals Development Group and then he dissapeared!Is this the type of service you give your Customers? I don't believe it right?Please contact me. Thanks!!Frank D.