FLYAAY

You're right I did read it wrong my apologies! This is why I try to stay out of the forums as much as possible because they are much like email you can never get the tone just right. I will say I did receive my link and am enjoying teaching the MD11 to a first time flyer. The 777 has taken all of my attention so I forgot how well the MD11 flies!

I appreciate the defense of your team but a little constructive criticism doesn't hurt every once in a while.

Yeah normally I save them to a hard drive but I upgraded my operating system and completely neglected to move them over to an Extertal hard drive so that parts on me. Perhaps I'm not understanding where this particular office is located because I sent the request on a Friday and last I checked people work on Fridays but I could be wrong!

I seriously doubt that it's a time zone issue. What I'm saying is there has to be a better way of doing this and there has to be a better way of communicating with the customer.

Can someone tell me why it takes so long to get a re-download link from PMDG? I know it's only five dollars but if I'm paying for a service I really don't feel like waiting 6 to 8 hours for a response. I submitted for a re-download of the MD-11 at 10:00am Pacific time it is now 4:25pm Pacific time and my ticket status still says waiting for agent. Thanks, Bryan McKee

I got it to work! Now if you'll excuse me I have some flying to do!

Robert, First let me say thank you for responding to this. I have been a strong supporter of your products for many many years now. I must tip my hat to you and your staff for putting together such a great product. The 777 has been and is great! I have been trying to get the -300ER installed since 1930 Vegas time and I have yet to find the answer. I did try shutting down most of not all of my Norton 360 for that very reason. I thought I was on to something when I got the SP1 to install but still no luck with the -300ER. I have no clue where to look for disabled services as I am not smart enough to go through and actually disable something from a "tweaking" site hahaha! If you or anyone else might have some more ideas please let me know I am looking forward to getting the 300 in the air! Thanks, Bryan

I am in major need of help everytime i try to install the -300 my installshield says setup engine has stopped running. I am still using windows vista ultimate 64bit. I got the SP1 update to go through by changing the security setting by unblocking the file. If anyone can help me please let me know I am beyond frustrated. Thanks for the help. Bryan McKee