Michael R Townsend

Dear Jet Tech:Dang it all but I just finished installing the 747 aircraft! Thank you very much for your time and kindness, sorry for any heated words on my part. Michael Townsend

I have also been having the same problem, have PMDG support contacted you for a resolution? Thank you MRT

Mr. Maziarz I have accessed the support page but it informs me that my account has been registered but not verified and to follow an email. No verification email has been recieved by me. I have tried the re-send verification and still have not recieved the email. What can I do to recieve this email? MRT

Dear Ryan MaziarzThank you for your post. I have not been able to access your support system, I have gone to preferences and followed those instructions and have not recieved a email return. You are not being spam blocked either. you can conntact me at [email protected] Michael Townsend Thank you for your understanding and kindness MRT

it reads: User information could not be validated. Contact customer support.

Gentlemen, Thank you very much for your posts. I have followed the steps on the PMDG site for product support and filled out all the info. I have not recieved a confirmation email despite several attempts. I have not been able to get past the install shield even though I have entered my email, order ID and password. I have all firewalls off, admin does not seem to work either. So, I am not sure what else to try. I am sure PMDG has a great support service, I just can't get to it! Perhaps they are just having a bad day and all will work tomorrow. MRT

I just purchased the pmdg 747x and cannot install the program and no it is not my firewall. In addition when trying to contact product support I am not being sent a confirmation email, so I thought I would try this forum instead since it seems pmdg is not interested in helping me out, but they did take the money. I have tried the ID number(s) on the invoice to no avail--great support. MRT