I want to preface by saying that the products I have received from X-aviaiton have been some of the best. My first purchase was the Mitsubishi MU-2 Marquise. About a year later I changed computers and had problems with the activation code. After contacting X-aviaiton, they helped me resolve the problem by resetting the code. In February 2012 I purchased the Cessna Corvalis TT and 2 scenery packages from X-Aviation - Arizona and Phx Hi Res. When making the purchase, I decided to also add the Scenery DVD's for an additional $5 per scenery package plus $9.95 shipping. I wanted to make certain I had a backup in case I had trouble downloading such large files. As it turned out, the downloads went well and I was extremely pleased with the product. All files were immediately backed up. The issue is I never received the scenery DVD's that I paid for. After 4 weeks and not receiving the DVD's I contacted Cameron through X-aviation contact page and got an immediate response, Cameron asking me to verify my shipping address. He went on to say he would check shipping address and resend. I verified my address and waited for some word. This was on March 23. On March 28th I emailed X-aviation to inquire if my shipping address was received and verified. Again, I received no response. I have attempted contacting X-Aviaiton on 4/4, 4/16, 4/23, and most recently 4/25. The first and only response I received from Cameron was on 3/22 when he asked that I verify shipping address. I am not sure if Cameron is not receiving my emails. I am sending my emails through their contact page as well as direct email orders@xaviation.com. I am not at all jumping to any conclusions. It is possible that Cameron is not receiving my emails. I am running out of options in terms of resolving this. I am hopeful someone here may have an idea.
