azman

Yes, I did check my filter. Thank you Goran for your help and with Eric's help ( from RealScenery.com) With Eric's help, the message did get to Cameron. Cameron replied back to me immediately and turns out my emails were being marked as spam on his end and filtered. Simply a communication glitch in terms of email filter issues. Looks like all is well and thank you again Goran, Eric from RealScenery, and Cameron of X-Aviaiton for your prompt assistance. Best Regards Brian

I want to preface by saying that the products I have received from X-aviaiton have been some of the best. My first purchase was the Mitsubishi MU-2 Marquise. About a year later I changed computers and had problems with the activation code. After contacting X-aviaiton, they helped me resolve the problem by resetting the code. In February 2012 I purchased the Cessna Corvalis TT and 2 scenery packages from X-Aviation - Arizona and Phx Hi Res. When making the purchase, I decided to also add the Scenery DVD's for an additional $5 per scenery package plus $9.95 shipping. I wanted to make certain I had a backup in case I had trouble downloading such large files. As it turned out, the downloads went well and I was extremely pleased with the product. All files were immediately backed up. The issue is I never received the scenery DVD's that I paid for. After 4 weeks and not receiving the DVD's I contacted Cameron through X-aviation contact page and got an immediate response, Cameron asking me to verify my shipping address. He went on to say he would check shipping address and resend. I verified my address and waited for some word. This was on March 23. On March 28th I emailed X-aviation to inquire if my shipping address was received and verified. Again, I received no response. I have attempted contacting X-Aviaiton on 4/4, 4/16, 4/23, and most recently 4/25. The first and only response I received from Cameron was on 3/22 when he asked that I verify shipping address. I am not sure if Cameron is not receiving my emails. I am sending my emails through their contact page as well as direct email [email protected]. I am not at all jumping to any conclusions. It is possible that Cameron is not receiving my emails. I am running out of options in terms of resolving this. I am hopeful someone here may have an idea.