sramondelli

Similar issue, sent you a PM, Ryan. Thanks in advance, it's probably just as frustrating for you guys as it is for us...

Good to know it's not just me, how did you get in touch with PMDG?

Yes, I've tried everything. Not yahoo, hotmail, gmail, or facebook email will receive this email. And it says on the support website, "the verification email has been re-sent" This is frustrating.

Thanks just put it in there because this is probably going to be the only way someone who can fix my issue could know who's order to fix and what not...Removing. So I should overpass the support center and send a support ticket directly to PMDG from their site? Because my support center ID won't work....All 4 of them, otherwise I'd have my new download link by now.

No I didn't....But I have tried making new accounts on the support site. All have the same issue for me, I can not verify the accounts so I can't put in a support ticket.

I can't send a support ticket if I don't have a registered account, however. :Phbbbt:

So yesterday, I got the bright idea to reinstall all of my PMDG aircraft after my NGX file had somehow gotten corrupted. I have the Queen of the skies on a DVD (29.95 at Best Buy- Can't beat it!) so that was needless to say a very easy install. However, I discovered that my download link for the NGX had expired. So after looking on the support forums, I found out I had to buy another download link. Did that. Then realized I had to get a "redownload ticket" from the support site. I didn't have an account so I made one. Just my luck, I couldn't verify my account because the email PMDG was sending did not go through to any of my email accounts on any of my browsers. So no redownload ticket for me. I tried clearing the cache, cookies, everything everywhere...and nothing. So yes, I am a little bit frustrated with this lengthy process itself even before the strange issue I'm now having. I love all my PMDG products, however, the redownload process should not be this hard for such a high-fidelity product in my opinion as a return customer. Here's my order number and such... (removed) Here's hoping someone from support can now see this post and can resolve this quickly. Thanks in advance! :Kiss: