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Roy, As I've already stated at the PATC forum, the problem isn't the support, on which you do excel tremendously. The problem is just that unsatisfied users cannot voice their discontempt. Currently there are two options for that: - Post it in the forum (but the threads either get closed or posts deleted - and I believe when you say that they are deleted for a good reason) - Email the developer, which I think isn't a good idea anyway given that if the developer is using his time to finish the update, he shouldn't be spending his time calming down angry customers on a one-by-one basis. Costumer complaints are part of software support, and they should not be ignored... For most of what I have read in the PATC forum, paying users just want a simple "hello" from the developer, just stating that indeed he is working and that he will deliver the goods. No need to reveal any "secrets". If Mourad doesn't want to spend a mere 2 minutes ONCE just doing that, (which is a very simple and effective way to do public relations) I really cannot blame the people that feel ripped off and ignored. Can you? Again, you do a great job at supporting users, but you do have to take in that you are also the "face" of the company in the absence of Mourad, wether you like it or not. I do not own the software, and I won't, but on behalf of those paying users who might feel "betrayed", please ask Mourad to post in the forum. It's not a big ask is it? And it will certainly do wonders for the image of the product. Like I also said, I believe that Pro-ATC does seem to be what we have all been waiting for, a proper ATC for FSX. But not yet. Simple issues like the occasional failure to get a TOD clearance are a total disruption. But now it's a bit too late for me, because I don't have much money to spend on my hobby, and I've gone elsewhere for ATC. All the best Roy.

And it's now June, still no update (even though the developer told me via email that it would be done in two or three weeks back in March), and if you try to complain about it in their forum, your post either gets deleted or the thread locked. This is straight out of the 80's customer support rulebook for software companies! I really really wanted to purchase this software, but now I'm quite convinced that I never will. No because of the quality of it or it's possible features, but because if there is one thing I cannot stand for is a poor (almost dictatorial) customer support... Honestly, I can only feel sorry for people that paid 50 euros, and are still waiting for over a year now for their issues to be addressed...

Good day. I know that due to the nature of the Q400, the FSX default pushback cannot be used by FS2Crew, but given that Majestic implements the pushback via FMS, can't FS2Crew connect to that instead? Just because it's a bit annoying that while I'm able to talk to ground crew with FS2Crew, I will have to click buttons on the FMS to get a pushback... Detracts from "suspension of disbelief". Can't that be worked out together with Majestic? Thanks!!!

Thanks a lot!!

Hi. In the Manual, in the Tutorial Flight section, it mentions the following: 2. To keep this tutorial short, we'll only mention the "critical" FS2Crew related items that you need to hit. If you want a expanded explanation of the various systems tests you can perform during the Originating flow, please consult Brendan Ratchford's excellent Tutorial. Is there such a tutorial, or is it just a mistake referencing the tutorial within the tutorial? Because I could not find it anywhere in the fs2crew site... Thanks!

Reinstalling Airbus X did the trick !! Thanks everyone!

Thanks! I'll try that one. I had seen another thread somewhere that said that re-installing another version of the AIRAC (for the ATR for example) would reinstall the magvar.dat, but it didn't. I'll try reinstalling Airbus X, makes sense. I'll let you know soon. Cheers.

Hi all. I've deleted the magvar.dat file by mistake and now FSX is always asking for it when starting, "cannot open file magvar.dat". Is this a real issue? I've downloaded the new magnetic variation files, but still FSX complains about magvar.dat. Is there any way to recover this file without having to "repair" fsx ? (I don't really want to mess my install by running the repair utility from the fsx install disk!) Thanks for any help!