AlanWrightUK

Like Russel, I purchased a Jetstream 41 and was looking forward to learning all about it. It was my first PMDG product but knew that they have a great reputation at my club in the UK (SWFSG). Imagine my frustration at not being able to license the product especially as I did not buy it direct from PMDG. There was no indication of the problem on the PMDG website as far as I could see, but there were so many broken links on the support! page that I was beginning to think you had gone bust. I really think it unacceptable that I had to root around in desperation in order to find out what was going on, not very professional. My second point is that the entry box requests a product Activation Code; I don’t seem to have one or much in the way of guidance to regisration. I have a Registration Key of the form: JS41A-****-****-****-****-**CD pasted inside the CD case; I also have the following on the invoice: CD-ROM B********Y : 40***********0 (** P-1-******** **) NB the first two and last two asterisks and parentheses are as shown on invoice. Question: which, if any, of these are the code you require? The software was ordered from Amazon.co.uk: Order ID: 204-9451470-7933153 Sorry if this sounds somewhat testy but it is the sheer frustration of not knowing what you are doing wrong! Alan Wright