I ordered a Cessna's yoke in November 2016, telling me Darryl that it would be ready before Christmas. I paid for it and in December I received an email that the yoke was ready to be sent. Then I said to myself: "Wow, It is clear that these people work fast despite the criticism of previous years." However when I answered them their email indicating that I was very happy about their speed and good service, almost immediately, Darryl replied that there was an error and that mine was not ready and that I had to wait a few more weeks.
This same was repeated another two or three times more: I received an email indicating that the yoke was ready for shipment but then they apologized again saying that it was not my turn yet and in another couple of weeks I would receive it.
Well, I tried to be patient, because the situation started to be more than annoying to me (I had paid but I was still waiting). If it is true that when I sent any email, I always got answers within 48 hours máximum.
After many emails, trying to space them so as not to seem too insistent, on March 27, 2017 I received the yoke. Its appearance was maginific, perfectly packed and protected, and constructed entirely in metal.
I unpack it carefully I even made a video about the unboxing process to upload it to the network (there are none to date).
I quickly headed to my computer and plugged in and set the yoke to be tested. The first thing that left me perplexed was, in a yoke of that price, the lack of any type of documentation or manuals. The central unit is served separately from the handle but although it is not difficult its connection, it would be useful some kind of document describing what is bought and how to make use of it. Besides no USB cable is provided for its connection (something ridiculous considering the low price of a cable of these).
But the biggest surprise was when I saw that only one button on the handle was working. I checked the connection between the handle and the central unit and, for my surprise, I found out that the ribbon cable were cut almost completely just inside the shaft (WHAT ??? !!). I did not believe what I was seeing. The parcel arrived perfectly packed and protected, without any kind of shock or damage that could indicate a problem in the transport. Immediately I send a message to Darryl and Ali, telling them that it was impossible to receive the cable cutted and the package without any damage. I recognize that the expression that I used to open the email was not very appropiate, although in Spanish is more colloquial in English does not sound very correct. However, once cleared the language barrier, Ali agreed to send me a new cable to replace the one that was damaged.
A few days later I received the new ribbon cable and some connection pins to rewire the unit again. However the task was very complex and the unit had to be almost completely dismantled. I again sent an email to Ali explaining that it did not seem logical that the customer had to do that reparation because it required tools and skills I didn't have.
Finally they agreed to send a new unit to me as soon as they would have ready the next batch of orders and, in the same shipment I would return the damaged unit. In addition, as a gesture of goodwill from their side, Ali indicated that they would also send me a new handle in compensation for the inconvenience and delays. I congratulated them on that decision, considering that it was more than fair.
Well, so far so perfect, but the weeks passed and I sent them another email to request information on the status of the response. The answer left me totally puzzled because they were saying that they didn't time to read my email and I was delaying the production. I can't understand this. I have been waiting for months, receiving a broken unit and besides that I have to be more patient??
So far I have not received any mail (nor unit) about the status of the resolution of my problem and the last email was exchanged on May 31. I have serious doubts that they will repair anything.