I "bought" the 737 last friday and got a broken download link. I've been sending emails to support since then without a single reply.They did charge my VISA card the same day so there doesn't seem to a problem in that department!Does anyone know if they are still in business?Hoskuldur

Ah!Rude words folks!I've bought it thrusday, link available in no time, donwloaded in a little more time ;)Best commercial airplane ever :)BRClaudio

I guess you didn't have to contact support?Which part is rude? Asking if company that doesn't answer support emails for one week is in business or commenting that they did manage to charge my VISA card:)Best regardsHoskuldur

Sir, They check it a couple of times daily, please make sure you do not have any spam control for the mail as this seems like a common problem. They will get to you.[h4]Best Wishes,Randy J. Smithhttp://www.precisionmanuals.com/images/forum/betaimg.jpgAMD 64 3200+ | ASUS KV8 DELUXE | GFORCE 5700 ULTRA @535/1000 | WD SATA 80 GIG | 512 DDR 400 |

Sometimes there are problems.As of now there are some ranges of IPs blocked in various countries (probably because of the virus), and this may be your problem.Your isp may have suspended email processing, or whatever.Since the majority of us doesn't have these problems, i think it is a proof of good attitude not to use rude worlds before the problem is clarified.BRClaudio

I have sent email to them from two different addresses. One trough an ISP the others from the mail gateway at work. I have the log entry where my gateway talks to mail.precisionmanuals.com and it does not show any errors.Best regardsHoskuldur

I don't think outbound mail is what Randy is referring to. Sometimes spam filters pick up there replies before you see them. My company email has a spam filter that is so effective, it only deletes spam (yeah, right ;))

I have checked our spam protection quite a few times and there is no reply from them there. Has anyone actually been in contact with their "support" in the past seven days?Best regardsHoskuldur

No one at Precision Manuals seems to be in a hurry to offer support? Does anyone know what timezone they are in?

Hockulder, We reply to support email everyday. If you have not recieved a reply, 2 things may have happened:1) we never got your original email2) You havent received our email due to spam filters etc.Solution: Try writing to [email protected] using a different email address. If you dont have one, try setting one up using Excite, Yahoo, etc..Include your full name and order number with your email.Best,VinPMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

1. I have sent from two different addresses (I will try the third)2. I have seen in my logs that my email gateway does in fact send the email to yours.3. I have checked our spam filters and no email from you is there.Thanks for replying this is the first reaction I get after one week wait.RegardsHoskuldur

Do you by any chance live in australia?VinPMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

No Iceland :-)Here is the log from our mail gateway the time is in GMT: (I don't want my email address here so I change it to ****************)> 05/04/2004 08:05:01 PM Router: [00000004] Transferring mail to domainPRECISIONMANUALS.COM (host mail.PRECISIONMANUALS.COM [66.221.47.170]) via SMTP> 05/04/2004 08:05:01 PM Router: Transferred 1 messages to PRECISIONMANUALS.COM(host mail.PRECISIONMANUALS.COM) via SMTP> 05/04/2004 08:05:05 PM Router: Message 006E5248 transferred tomail.PRECISIONMANUALS.COM for [email protected] from *************** OF6A91C9D6:92DF8505 ON00256E8A:006E5248 Size: 4K viaSMTP

I sent an email from yahoo but that doesn't get answered either. I don't understand why they managed to send me a email with a link that doesn't work last friday but can't send a fixed link?

Support is not operated 24/7. You should get an email within 24 hours.Best,VinPMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg