August 31, 200421 yr Hi!I reinstalled windows a copule of days ago, but I completly forgot to save the PMDG737NG installer, so I managed to delete it when I reinstalled...I see that you can replace the product by sending you some info on my purchase, but I also noticed that you charge 25 % of the purcahse prics. Is this correct?If so, I have to pay $10 to get a new copy of this bird? Marius S
August 31, 200421 yr Commercial Member Replacement of Lost Download Products: PMDG offers replacement products to customers who originally purchased an electronically delivered product directly from PMDG's website. PMDG is unable to replace lost or user damaged CD media, however we can easily replace a product that was originally purchased as a download from our website.PMDG provides free product replacement for a period of one year from the date of original purchase, provided the customer can provide enough identifying information to help us locate the customer order within our records!Please send a detailed email to: [email protected] and provide your name, approximate date of purchase, Confirmation ORDER ID (if possible!) and any other information that may help us identify you and your order. DO NOT SEND YOUR CREDIT CARD NUMBER, NOR WILL ANYONE FROM PMDG EVER ASK YOU FOR YOUR CREDIT CARD NUMBER. Time Limitation: After the first year of ownership, PMDG may, at it Vin Scimone Precision Manuals Development Group www.precisionmanuals.com
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